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Area tax-customs Topic legacy systems Risk(s) identified: (Topic : legacy systems) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic management dashboard Risk(s) identified: (Topic : management dashboard) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified Topic agile projects Risk(s) identified: (Topic : agile projects) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic data center consolidation Risk(s) identified: (Topic : data center consolidation) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified Topic indicative Risk(s) identified: (Topic : indicative) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . not recognising the risk of interest conflicts . system is increasing likelihood of conflicts of interest . personal benefits to be clearly prohibited . special care about public investment priorities setting . procurement practices . recruiting family members . movement of staff between government and private company . lack of transparence in gifts and hospitality . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . weaknesses in critical internal controls . data not widely available . various public bodies responsible for the same domain . demand growing faster than supply . unplanned resource changes and the lack of involvement from management . more knowledge of the risks is necessary . IT tools old and inadequate . no tools for investigating and dealing with some errors . low knowledge of the register's quality . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities . absence of framework . lack of a single reliable source of data . approvals without cross-analysis of capacity conditions . delays by responsible agencies . laxity in procedures implementing and incomplete procedures . regulatory changes require time to be implemented . missed deadline of repayment . Too narrow basis of regulatory changes . unclear definition of responsibility Topic directive Risk(s) identified: (Topic : directive) . many use outdated software languages and hardware . lack of consistent risk analysis . One of goals not identified . not recognising the risk of interest conflicts . system is increasing likelihood of conflicts of interest . personal benefits to be clearly prohibited . special care about public investment priorities setting . procurement practices . recruiting family members . movement of staff between government and private company . lack of transparence in gifts and hospitality . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . weaknesses in critical internal controls . data not widely available . unplanned resource changes and the lack of involvement from management . more knowledge of the risks is necessary . IT tools old and inadequate . no tools for investigating and dealing with some errors . low knowledge of the register's quality Topic taxation systems Risk(s) identified: (Topic : taxation systems) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . more knowledge of the risks is necessary . IT tools old and inadequate . no tools for investigating and dealing with some errors . low knowledge of the register's quality . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities . information not available in electronic format Topic small business Risk(s) identified: (Topic : small business) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants Topic interoperability Risk(s) identified: (Topic : interoperability) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic user friendliness Risk(s) identified: (Topic : user friendliness) . lack of access to all data . limited verification of data provided by applicants . weaknesses in critical internal controls . data not widely available . unplanned resource changes and the lack of involvement from management . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities . absence of framework . lack of a single reliable source of data . approvals without cross-analysis of capacity conditions . delays by responsible agencies . laxity in procedures implementing and incomplete procedures Topic application controls Risk(s) identified: (Topic : application controls) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants Topic compliance costs Risk(s) identified: (Topic : compliance costs) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants Topic consultants Risk(s) identified: (Topic : consultants) . lack of access to all data . some business rules switched off . limited verification of data provided by applicants . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic civil service staff Risk(s) identified: (Topic : civil service staff) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . not recognising the risk of interest conflicts . system is increasing likelihood of conflicts of interest . personal benefits to be clearly prohibited . special care about public investment priorities setting . procurement practices . recruiting family members . movement of staff between government and private company . lack of transparence in gifts and hospitality . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . weaknesses in critical internal controls . data not widely available . unplanned resource changes and the lack of involvement from management . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic temporary staff Risk(s) identified: (Topic : temporary staff) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored Topic civil service system Risk(s) identified: (Topic : civil service system) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . postings and promotions not giving sufficient weight to skills . evaluations focus on the individual experience not on broader impact . data weaknesses . overemphasis on classroom-based training . difficulties in recruiting skilled staff . devolved responsibilities Topic internal control Risk(s) identified: (Topic : internal control) . staff reduced . number of staff reduced by minimising recruitment . long-term operating models not set . no information on workforce's skills . entities’ workforce information is incomplete and not comparable . not recognising the risk of interest conflicts . system is increasing likelihood of conflicts of interest . personal benefits to be clearly prohibited . special care about public investment priorities setting . procurement practices . recruiting family members . movement of staff between government and private company . lack of transparence in gifts and hospitality . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . weaknesses in critical internal controls . data not widely available . absence of framework . lack of a single reliable source of data . approvals without cross-analysis of capacity conditions . delays by responsible agencies . laxity in procedures implementing and incomplete procedures Topic conflicts of interest Risk(s) identified: (Topic : conflicts of interest) . not recognising the risk of interest conflicts . system is increasing likelihood of conflicts of interest . personal benefits to be clearly prohibited . special care about public investment priorities setting . procurement practices . recruiting family members . movement of staff between government and private company . lack of transparence in gifts and hospitality Topic government IT agency Risk(s) identified: (Topic : government IT agency) . better scrutiny of proposals . skills shortages remain in the areas needed . strategic workforce planning is under-developed . approval without business case . limited competition generated . direct costs not compared . most expensive cases insufficiently monitored . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . incomplete or too general requirements . insufficient monitoring . lack of appropriate risk assessement Topic digital transformation Risk(s) identified: (Topic : digital transformation) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic open data Risk(s) identified: (Topic : open data) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . weaknesses in critical internal controls . data not widely available Topic personal data protection Risk(s) identified: (Topic : personal data protection) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic digitization Risk(s) identified: (Topic : digitization) . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness . incomplete or too general requirements . insufficient monitoring . lack of appropriate risk assessement Topic service center Risk(s) identified: (Topic : service center) . weaknesses in critical internal controls . data not widely available Topic job scheduling Risk(s) identified: (Topic : job scheduling) . weaknesses in critical internal controls . data not widely available Topic government’s key priorities Risk(s) identified: (Topic : government’s key priorities) . various public bodies responsible for the same domain . demand growing faster than supply Topic requirements management Risk(s) identified: (Topic : requirements management) . unplanned resource changes and the lack of involvement from management Topic population register Risk(s) identified: (Topic : population register) . more knowledge of the risks is necessary . IT tools old and inadequate . no tools for investigating and dealing with some errors . low knowledge of the register's quality Topic outsourced systems Risk(s) identified: (Topic : outsourced systems) . incomplete or too general requirements . insufficient monitoring . lack of appropriate risk assessement Topic dry ports Risk(s) identified: (Topic : dry ports) . absence of framework . lack of a single reliable source of data . approvals without cross-analysis of capacity conditions . delays by responsible agencies . laxity in procedures implementing and incomplete procedures Topic repayments Risk(s) identified: (Topic : repayments) . regulatory changes require time to be implemented . missed deadline of repayment . Too narrow basis of regulatory changes . unclear definition of responsibility . some business rules switched off . limited verification of data provided by applicants . supported exemplars . framework of standards and guidance not sustained . uncertainty about guidance . insufficient user friendliness Topic performance measurement Risk(s) identified: (Topic : performance measurement) . lack of access to all data . some business rules switched off